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Privacy Policy

Effective Date: July 6, 2026

At Lipadiwa ("Lipadiwa," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, contact our customer support team, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read and understood the practices described in this Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Lipadiwa website and related customer services.

It applies to visitors, customers, and other individuals who interact with our website or communicate with us.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website.

2. Information We Collect

Depending on how you interact with our website, we may collect several categories of information.

Personal Information You Provide

You may voluntarily provide information including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order details
• Customer support inquiries
• Product reviews or feedback
• Information submitted through contact forms

You choose whether to provide this information, although certain information is necessary to complete purchases.

Order Information

When you place an order, we collect information necessary to process your purchase, including:

• Purchased products
• Order number
• Purchase date
• Payment status
• Shipping method
• Delivery information
• Transaction history

Payment Information

Payments are processed through secure third-party payment providers.

Lipadiwa does not store complete payment card numbers, CVV codes, or similar sensitive payment credentials on our servers.

Payment processors may collect payment information according to their own privacy policies.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Pages viewed
• Time spent on pages
• Referral URLs
• Date and time of access
• Website interactions

This information helps us improve website functionality and customer experience.

3. Cookies and Similar Technologies

Lipadiwa uses cookies and similar technologies to improve website performance and provide a better shopping experience.

Cookies may be used to:

• remember shopping cart contents;
• keep users signed in;
• remember preferences;
• analyze website traffic;
• improve website functionality;
• personalize content where appropriate;
• maintain website security.

Most web browsers allow users to disable or manage cookies through browser settings.

Disabling cookies may affect certain website features or functionality.

4. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• process orders;
• fulfill purchases;
• provide customer support;
• verify transactions;
• ship products;
• send order confirmations;
• provide shipping updates;
• respond to inquiries;
• improve our products and services;
• maintain website security;
• prevent fraud;
• comply with legal obligations;
• administer customer accounts;
• improve website performance;
• communicate important service-related information.

Where permitted by law, we may also send promotional communications. You may opt out of marketing emails at any time using the unsubscribe instructions included in those messages.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Lipadiwa may process information because it is necessary to:

• perform a contract with you;
• comply with legal obligations;
• pursue legitimate business interests;
• protect against fraud and abuse;
• fulfill customer requests;
• obtain your consent when required.

6. Sharing Your Information

Lipadiwa does not sell your personal information.

We may share information only when necessary to operate our business or comply with legal obligations.

Recipients may include:

Shipping Providers

Information necessary to deliver your order may be shared with shipping carriers, including:

• USPS
• UPS
• FedEx

Shared information may include your name, shipping address, telephone number (when required), and shipment details.

Payment Providers

Payment information is securely processed by third-party payment providers to complete purchases.

Service Providers

We may work with trusted service providers who assist with:

• website hosting;
• payment processing;
• order fulfillment;
• fraud prevention;
• email communications;
• analytics;
• customer support;
• technical maintenance.

These providers are permitted to use personal information only to perform services on our behalf.

Legal Requirements

We may disclose information when required to:

• comply with applicable law;
• respond to lawful requests from government authorities;
• enforce our Terms of Service;
• investigate suspected fraud;
• protect our rights, customers, employees, or business.

7. Data Security

Lipadiwa implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• encrypted website connections (SSL/TLS);
• restricted employee access;
• secure hosting environments;
• access controls;
• monitoring for unauthorized activity.

While we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill orders;
• provide customer support;
• comply with legal obligations;
• resolve disputes;
• maintain business records;
• enforce agreements.

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of according to our internal retention practices.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of eligible personal information;
• request restriction of certain processing activities;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise applicable rights, please contact us using the information provided at the end of this Policy.

We may request verification of your identity before processing certain requests.

10. Marketing Communications

If you subscribe to promotional communications, Lipadiwa may send emails regarding:

• new product releases;
• promotions;
• seasonal collections;
• special offers;
• company updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting customer support.

Even if you opt out of marketing communications, we may continue sending transactional emails relating to your orders or account.

11. Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Parents or legal guardians who believe a child has provided personal information should contact us immediately.

12. International Data Transfers

Depending on your location, your information may be processed or stored in countries other than your own.

Where applicable, we take reasonable measures to help ensure that transferred personal information receives an appropriate level of protection consistent with applicable privacy laws.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Lipadiwa is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

14. Account Security

If you create an account with Lipadiwa, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activities occurring under your account unless otherwise required by applicable law.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature.

Because there is no universally accepted standard for responding to these signals, our website may not respond differently when a Do Not Track signal is received.

16. Changes to This Privacy Policy

Lipadiwa may revise this Privacy Policy from time to time to reflect changes in:

• legal requirements;
• technology;
• business operations;
• security practices;
• customer services.

Updated versions become effective upon publication on our website.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

Lipadiwa

Please include sufficient information about your request so we can respond as efficiently as possible.

18. Your Consent

By accessing or using the Lipadiwa website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein, to the extent permitted by applicable law.