Shipping Policy

Effective Date: July 6, 2026

Thank you for shopping with Lipadiwa. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked. Please review the information below before placing your order.

By placing an order through Lipadiwa, you agree to the shipping practices described in this policy.

Shipping Coverage

Lipadiwa currently ships to customers within our supported delivery regions. All orders are processed through trusted national shipping carriers to ensure dependable delivery and package tracking.

We continually evaluate our shipping network and may expand or modify available destinations as our business grows.

If we are unable to deliver to your address after an order has been placed, our customer support team will contact you promptly to discuss available options.

Order Processing

Every order goes through a processing period before shipment. During this stage, we verify payment, confirm inventory, prepare products for shipment, perform quality inspections when necessary, and securely package your items.

Order Processing Schedule

• Processing Time: 1 business day
• Business Days: Monday through Friday
• Orders are not processed on Sundays or major holidays.

Once your order has completed processing, it will be transferred to one of our shipping partners for transportation.

Daily Order Cut-Off Time

To provide consistent processing, Lipadiwa observes the following daily order cut-off time.

Orders submitted before 5:00 PM EST on a business day generally begin processing that same business day.

Orders submitted:

• after 5:00 PM EST,
• on Saturday,
• on Sunday,
• or on recognized holidays,

will begin processing on the next available business day.

Shipping Time

After processing has been completed, your package enters the shipping phase.

Shipping Timeline

Delivery estimates begin after the processing period has been completed.

Please note that shipping estimates are approximate and are not guaranteed delivery dates.

Shipping Rates

Lipadiwa offers straightforward shipping pricing.

The shipping charge is calculated per order during checkout and will be displayed before payment is completed.

Any applicable taxes or additional charges required by local regulations will be displayed separately during checkout where applicable.

Shipping Carriers

To provide dependable delivery throughout our shipping network, Lipadiwa partners with reputable national carriers.

Your order may be delivered by one of the following:

• USPS
• UPS
• FedEx

Carrier selection depends on factors including destination, package size, shipping efficiency, and operational availability.

Lipadiwa reserves the right to choose the most appropriate carrier for each shipment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• your tracking number;
• carrier information;
• shipment confirmation;
• a tracking link when available.

Tracking information generally becomes active within 24–48 hours after the shipping carrier receives your package.

Customers are encouraged to monitor tracking updates throughout the delivery process.

If tracking information has not updated after 48 hours, please contact our customer support team for assistance.

Shipping Confirmation

When your order leaves our fulfillment facility, a shipping confirmation email will be sent to the email address provided during checkout.

This confirmation typically includes:

• Order number
• Shipment confirmation
• Carrier name
• Tracking number
• Estimated delivery timeframe

Please verify that your email address is entered correctly during checkout to ensure you receive shipment notifications.

Delivery Time Estimates

Estimated delivery times are based on normal carrier operations.

Actual delivery may vary due to factors beyond our control, including:

• severe weather conditions;
• transportation delays;
• high shipping volume;
• carrier operational issues;
• public holidays;
• incorrect shipping information;
• remote delivery locations;
• natural disasters or other unforeseen events.

While Lipadiwa works closely with our delivery partners, we cannot guarantee delivery by a specific date unless expressly stated.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

• recipient name;
• street address;
• apartment or suite number;
• city;
• state or province;
• ZIP or postal code;
• phone number.

Incorrect or incomplete addresses may result in:

• delayed delivery;
• returned packages;
• additional shipping charges;
• unsuccessful delivery attempts.

Lipadiwa is not responsible for delays caused by inaccurate customer-provided shipping information.

Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Address changes may only be possible if the order has not yet entered shipment processing.

Once an order has been transferred to the shipping carrier, we may be unable to modify the delivery address.

Multiple Item Orders

Orders containing multiple products, including skirts, jackets, and shirts, are generally shipped together whenever possible.

However, in certain situations, items may be shipped separately due to:

• inventory availability;
• package size limitations;
• warehouse logistics;
• shipping optimization.

If your order ships in multiple packages, each shipment will receive its own tracking information.

No additional shipping charge will be applied for approved split shipments initiated by Lipadiwa.

Delivery Attempts

Shipping carriers may make multiple delivery attempts depending on their individual policies.

If delivery cannot be completed, the carrier may:

• leave the package in a secure location;
• leave a delivery notice;
• hold the package at a local facility;
• return the package to the sender after unsuccessful delivery attempts.

Customers are responsible for following carrier instructions when a delivery attempt is missed.

Returned Packages

Packages returned due to:

• incorrect address;
• refused delivery;
• failure to collect the package;
• unsuccessful delivery attempts;
• insufficient address information,

may be subject to additional shipping charges before reshipment.

If a returned shipment is received by Lipadiwa, our support team will contact the customer regarding available options.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment.

Depending on the investigation outcome, Lipadiwa may offer an appropriate resolution, which may include:

• shipment replacement;
• reshipment;
• refund where applicable.

Investigations may require several business days depending on the carrier's procedures.

Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays occasionally occur.

Common causes include:

• carrier transportation disruptions;
• weather conditions;
• holiday shipping volume;
• customs or regulatory inspections where applicable;
• logistical interruptions.

Delivery delays do not automatically qualify an order for cancellation or refund while the shipment remains in transit.

We appreciate your patience should an unexpected delay occur.

Damaged Packages

If your package arrives visibly damaged:

1. Inspect the package immediately.
2. Take clear photographs of the packaging and damaged items.
3. Contact Lipadiwa as soon as possible.
4. Retain all original packaging materials until the issue has been reviewed.

Providing photographs helps us resolve shipping claims more efficiently.

Missing Items

If your package arrives but an item is missing:

• verify your shipping confirmation;
• review whether multiple shipments were sent;
• check all packaging materials thoroughly.

If an item is still missing, please contact our customer support team with your order number.

We will investigate and assist you promptly.

Incorrect Items

If you receive an item different from what you ordered, please contact us promptly.

Include:

• your order number;
• photographs of the received item;
• photographs of the shipping label if possible.

Our support team will review the issue and provide instructions for resolving the order.

Shipping Restrictions

Certain shipping destinations may experience:

• longer transit times;
• limited carrier availability;
• delivery restrictions.

Some locations may also require additional verification before shipment.

Lipadiwa reserves the right to decline shipments where delivery cannot be completed safely or reliably.

Weather and Force Majeure

Delivery schedules may be affected by circumstances outside our reasonable control, including but not limited to:

• hurricanes;
• floods;
• earthquakes;
• severe winter storms;
• wildfires;
• transportation interruptions;
• governmental actions;
• labor disruptions;
• other force majeure events.

In these situations, estimated delivery times may be extended.

Customer Responsibilities

Customers are responsible for:

• providing accurate shipping information;
• monitoring shipment tracking;
• ensuring someone can safely receive deliveries when required;
• contacting the carrier when instructed after a missed delivery attempt;
• notifying Lipadiwa if shipping issues arise.

Timely communication helps us resolve shipping concerns more efficiently.

Business Days

For purposes of this Shipping Policy, business days are:

Monday through Friday

Business days do not include:

• Sundays;
• major public holidays;
• carrier-observed holidays.

Processing and shipping estimates are calculated using business days only.

Customer Support

If you have any questions regarding shipping, delivery status, package tracking, or other shipping-related concerns, our customer service team is ready to assist.

Lipadiwa

Customer Support Hours

Email: support@lipadiwa.com

Please include your order number whenever possible so we can assist you more efficiently.

Policy Updates

Lipadiwa may update this Shipping Policy from time to time to reflect operational improvements, shipping partner changes, legal requirements, or customer service enhancements.

Any revisions become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically to stay informed about our current shipping practices.