Return & Refund Policy

Return & Refund Policy

Effective Date: July 6, 2026

At Lipadiwa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This Return & Refund Policy explains the eligibility requirements, return timeframes, refund process, and other important information regarding returns.

By placing an order with Lipadiwa, you agree to the terms outlined in this policy.

1. Return Eligibility

We gladly accept eligible returns within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

• Be returned within 60 days of delivery.
• Be in its original condition.
• Be unworn and unwashed.
• Be free from stains, odors, or damage caused after delivery.
• Include all original tags, labels, and packaging whenever possible.

Items that do not meet these conditions may not qualify for a refund.

2. Return Window

Return Information	Details
Return Period	60 Calendar Days
Return Condition	Original, unworn, and unused condition
Return Fees	No Return Fees Charged by Lipadiwa

We recommend initiating your return as soon as possible after determining that you wish to return an item.

3. Eligible Products

Our return policy applies to eligible apparel purchased directly from Lipadiwa, including:

• Skirts
• Jackets
• Shirts

Eligibility remains subject to the conditions described in this policy.

4. Items That May Not Be Eligible

For hygiene, safety, or product integrity reasons, we may decline returns if an item:

• Shows signs of wear or use.
• Has been washed or altered.
• Is damaged after delivery due to misuse.
• Is missing significant components or original tags.
• Is returned outside the 60-day return period.

Lipadiwa reserves the right to inspect all returned merchandise before approving a refund.

5. How to Request a Return

To begin a return, please contact our Customer Support team.

Please include:

• Your order number.
• Your full name.
• The email address used for the purchase.
• The item(s) you wish to return.
• The reason for the return (optional but helpful).

Our team will provide instructions for completing the return process.

Please do not send items back without first contacting us, as this may delay the processing of your return.

6. Return Shipping

Once your return request has been approved, you will receive instructions regarding how and where to send your package.

Please package returned items carefully to help prevent damage during transit.

We recommend using a shipping service that provides tracking information, as Lipadiwa cannot be responsible for packages lost during return transit.

7. Return Fees

Lipadiwa does not charge any return processing or restocking fees for eligible returns.

Fee Type	Cost
Return Processing Fee	Free
Restocking Fee	None

Customers may be responsible for return shipping costs unless otherwise stated or required by applicable law.

8. Inspection of Returned Items

Once your returned package is received, our team will inspect the item(s) to verify that they meet the return eligibility requirements.

Inspection may include reviewing:

• Overall condition.
• Signs of wear.
• Product integrity.
• Original tags.
• Packaging, when applicable.

Inspection helps ensure fair and consistent handling of all returns.

9. Refund Approval

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Approved refunds include the value of the eligible returned merchandise.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or if the return results from our error.

10. Refund Processing Time

Approved refunds are typically completed within the following timeframe:

Refund Information	Details
Refund Processing Time	Up to 12 Business Days
Refund Method	Original Payment Method
Additional Processing Fees	None

After the refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

11. Exchanges

At this time, Lipadiwa does not guarantee direct product exchanges.

If you would like a different size, color, or style, you may contact our Customer Support team for assistance.

Depending on product availability, we may recommend placing a new order after your return has been approved.

12. Damaged, Defective, or Incorrect Items

If your order arrives:

• damaged;
• defective;
• or you receive the wrong item,

please contact us as soon as possible.

To help us investigate, please provide:

• Your order number.
• Clear photographs of the item.
• Photographs of the packaging, if applicable.
• A brief description of the issue.

We will review your request and work toward an appropriate resolution.

13. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank or payment account.
2. Contact your payment provider, as processing times may vary.
3. Contact your financial institution.
4. If the issue remains unresolved, contact Lipadiwa for assistance.

14. Orders That Cannot Be Returned

Returns may be refused if:

• The return request is submitted after the 60-day return period.
• The product shows signs of misuse or excessive wear.
• The item has been altered after delivery.
• The returned item is not the product originally purchased.

Lipadiwa reserves the right to determine return eligibility after inspecting the returned merchandise.

15. Customer Responsibilities

Customers are responsible for:

• Reviewing products upon delivery.
• Contacting us promptly if an issue arises.
• Following the return instructions provided by Customer Support.
• Packaging returned items securely.
• Providing accurate return information.

Failure to follow return instructions may delay processing.

16. Policy Updates

Lipadiwa may revise this Return & Refund Policy from time to time to reflect changes in our business operations, legal requirements, or customer service procedures.

Any revised version becomes effective immediately upon publication on our website.

Customers are encouraged to review this policy before making a purchase.

17. Contact Us

If you have questions regarding returns or refunds, please contact our Customer Support team.

Lipadiwa

Contact Information	Details
Customer Support Hours	8:00 AM – 7:00 PM (EST)
Support Days	Monday – Saturday
Email	support@lipadiwa.com

Please include your order number and a description of your request so we can assist you as quickly as possible.